Email confidentiality POLiCY
Confidentiality and Data Protection POLICY
1. Purpose
LIVE Industries, LLC (“the Company”) is entrusted with confidential, proprietary, and personal information belonging to its clients, partners, vendors, and personnel. This policy establishes expectations and requirements for safeguarding such information during the course of employment or engagement, including while touring, traveling, or working at third-party venues worldwide.
2. Scope
This policy applies to all:
Employees
Independent contractors
Representatives and agents
Temporary, freelance, or touring personnel
Regardless of:
Employment classification
Location of work
Device ownership (company-provided or personal)
3. Definition of Confidential Information
Confidential Information includes, but is not limited to:
a. Business & Proprietary Information
Client identities, contracts, riders, and tour itineraries
Procurement processes, pricing, quotes, and vendor terms
Technical drawings, stage plots, system designs, signal flow, and show files
Research, development, and operational methodologies
Financial data, budgets, forecasts, and internal communications
Business plans, anticipated business, and strategic discussions
b. Personal Data
Names, contact details, identification numbers
Travel itineraries and passport or visa information
Payroll, tax, banking, or per-diem records
Health or emergency contact information
Any data that identifies or could reasonably identify an individual
Personal data may be subject to applicable data protection laws, including but not limited to the EU General Data Protection Regulation (GDPR), UK GDPR, and similar international frameworks.
4. Confidentiality Obligations
All personnel are required to:
Use confidential information solely for legitimate business purposes
Limit access to confidential information to authorized individuals only
Exercise reasonable care to prevent unauthorized disclosure, access, or loss
Refrain from discussing confidential matters in public or unsecured settings
Protect confidential information during Design, Build, Execution, travel, and Wrap Up.
These obligations apply during and after employment or engagement with the Company.
5. Data Security Expectations
Personnel must take reasonable and appropriate measures to protect data, including:
a. Devices & Access
Use strong passwords, passcodes, or biometric protections where available
Lock devices when unattended
Avoid shared logins or credential reuse
Immediately report lost, stolen, or compromised devices
b. Email & Communications
Verify recipients before sending emails containing confidential or personal data
Use secure file-sharing platforms when provided
Avoid transmitting sensitive data via unsecured or public networks when possible
Treat misdirected emails in accordance with Company guidance
c. Physical Security
Secure paperwork, badges, credentials, and storage media
Avoid leaving sensitive materials unattended in venues, vehicles, hotels, or public spaces
6. International & Touring Considerations
Given the nature of international touring and cross-border operations:
Personnel must comply with local laws and venue policies where applicable
Confidential and personal data must be handled consistently, regardless of country
Extra care should be taken when working in shared production offices, FOH positions, or temporary workspaces
Data should not be transferred, copied, or stored unnecessarily
7. Third-Party & Vendor Interactions
Confidential information may only be shared with third parties when:
There is a legitimate business need
The recipient is authorized
Appropriate safeguards are in place
Personnel must not disclose Company or client information to media, competitors, or unauthorized parties without prior written approval.
8. Data Breaches & Incidents
A data breach or security incident includes any:
Loss, theft, or unauthorized access to confidential information
Accidental disclosure (e.g., misdirected email)
Suspected compromise of credentials or systems
All suspected or actual incidents must be reported immediately to Company management. Prompt reporting is essential to meet legal, contractual, and operational obligations.
9. Return and Destruction of Information
Upon termination of employment or engagement, or upon request, personnel must:
Return all Company property and information
Permanently delete Company data from personal devices and accounts
Cease use or retention of confidential information in any form
10. Enforcement & Disciplinary Action
Failure to comply with this policy may result in:
Disciplinary action, up to and including termination
Termination of contract or engagement
Legal action where appropriate
Nothing in this policy limits the Company’s right to seek remedies for misuse or disclosure of confidential information.
11. Questions & Reporting
Questions regarding this policy or data protection practices should be directed to Company management or an authorized representative.
Acknowledgement
Compliance with this policy is a condition of employment or engagement with LIVE Industries, LLC.
EMAIL MESSAGES SENT BY MEMBERS, EMPLOYEES, REPRESENTATIVES OR CONTRACTORS OF Live INDUSTRIES, LLC, RELATING TO Live INDUSTRIES CLIENTS, PROCUREMENT PROCESS, PRODUCTS, RESEARCH AND DEVELOPMENT, BUSINESS OR ANTICIPATED BUSINESS, AS WELL AS ANY ATTACHMENTS TO SUCH EMAIL MESSAGES, MAY CONTAIN CONFIDENTIAL INFORMATION OF Live INDUSTRIES. Unless you are notified otherwise in writing, you must treat the message and any attachments to the message as confidential. If you receive an email from a LIVE INDUSTRIES member, employee, representative or contractor and are not the intended recipient, you must permanently delete the email and any attachments from your computer without retaining any copies thereof. In the case of misdirected emails, we ask that you also notify the sender.
If you have any questions regarding this policy, please contact us.
Opening of the email you receive indicates your agreement with this policy.